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Shipping Questions

How do I track my shipping order?

You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, please check your promotions and spam folders before reaching out as the email sometimes ends up there.

When will my order ship?

Most orders ship within 1-2 business days and will take up to 3-4 business days in some instances depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday - Friday 9-5 PM. Orders are not fulfilled on bank holidays and weekends.

When will my order arrive?

Once the order ships, it can take anywhere from 1-3 days to arrive.

Can I ship to a P.O. APO/FPO/DPO Box?

Orders cannot be shipped to a P.O. Box, because all orders require an Adult Signature.

Do I need to be home to sign for my package?

Someone 21+ with a photo id must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned to the retailer who fulfilled your order.

Why was my order not sent to my address?

Most of the time, this means that the order was returned to the sender due to damage in transit, an incorrect delivery address, or three failed delivery attempts.

I won’t be home when the delivery is supposed to come, what do I do?

For all UPS and FedEx orders, you can ship to a location to hold near you. This allows you to pick it up during the entire window that store is open, rather than the small window when the carrier is near your house.


FedEx - FedEx offers a free option to hold a customer's package at a FedEx store or a local store. You can pick it up at places like Walgreens, Duane Reade, Fedex Office Ship Center, Acme, Dollar General, and Office Depot. They hold the package for 10 days for FedEx Ground and five days for FedEx Express. You need your ID and the tracking number to pick it up. Click here to find all locations.


UPS - UPS offers a similar pickup plan, which is free if you pick up from a UPS customer center. UPS My Choice customers can to an access point. UPS Access points include Staples, UPS Stores, Michaels, and other locations.


Contact Us

For any shipping related customer service inquiry please reach out to

For delivery or pickup related questions please call call (202) 803-2635